Customer Service Training
This training is designed to sensitize both public and private sector participants in quality customer service for the success of any organizations. Participants would gain knowledge and techniques designed to maintain and exceed customer expectations and thereby enhancing customer value and building customer loyalty.
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- Method: Online Classes
- Contact Hours: 6
- Price: TT$395
- Sign Up Now - Pay Later!
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You are required to pay 100% of the total cost at least seven (7) working days prior to commencing of training. If you are unable to pay the full amount before the start of classes, you have the option of making 50% down payment and the balance payable by the middle of the programme.
Persons that choose to make payments via the bank account: the receipt must be emailed or Whatsapp to 477-8910 one (1) week before commencing of training.
Should THTI cancel a scheduled class before its commencement, THTI will refund 100% of the course fee.Â
Should an applicant having paid all the required fees withdraw before the start of a scheduled class (having not attended any classes) a 10% penalty fee will be charged.
Should an applicant having paid all the required fees withdraw after the start of a scheduled class (having attended at least one (1) class) a 20% penalty fee will be charged.
No refund is applicable should an applicant having paid all the required fees withdraw after attending two (2) or more than two (2) classes
Should an applicant having paid part of the required fees withdraw before the start of a scheduled class (having not attended any classes) a 10% penalty fee will be charged.
Should an applicant having paid part of the required fees withdraw after the start of a scheduled class (having attended at least one (1) class) a 50% penalty fee will be charged.
No Refund is applicable should an applicant having paid part of the required fees withdraw after attending two(2) or more than two (2) classes.
Applicants in cases 2 and 3 will be given the option to transfer to another course or the same course being offered at another date.
Course Summary
- Method: Online Classes
- Contact Hours: 6
- Price: TT$395
Learning Outcomes
- Understand the core principles of customer service
- Learn techniques for handling customer complaints
- Enhance problem solving and conflict resolution skills
- Gain confidence in providing professional and courteous service
Course Description:
Upon successful completion of this training, participants will :
- Understand what customers expect so as to anticipate their needs and deliver exceptional customer service experience
- Appreciate the concepts of how to deliver excellent customer service, use good understanding, attitude, knowledge and smile
- Know how to deal with difficult customers in the best interest of the customer and the business
Course Instructor(s):
Tobago Hospitality & Tourism Institute
Frequently Asked Questions
When is the next cycle of this course?
If you do not see a next session date for this course, you can still register today and we will notify you as soon as a new date is published. You can then make payments after a date is confirmed.
How do I register for this course?
- Create an account or log in.
- Submit the registration form.
- Choose payment option.
- Make payment.
Do you have a payment plan?
Yes! We can offer you a payment plan if you are unable to pay the course fees in full upfront. Please contact us.
Can I pay with cash?
Cash deposits can be made at the bank. You can also pay via bank transfer or credit card through our website.
Note: We no longer accept cash payments on campus.
Do I get a certificate upon completion of this course?
Yes you will receive your certificate upon completion once all fees are paid.
