Hotel & Accommodation Operations (I)
This Course focuses on giving students the knowledge, skills and attitudes critical to the successful operation of the Housekeeping Department. It gives students an overview of the hotel and examines the interpersonal skills and technical procedures required for providing exceptional guest service.
Instructor:
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Hotel & Accommodation Operations (I)
- Method: Online Classes, Face to Face
- Contact Hours: 45 hours
- Price: TT$1,680.00
Next Session: June 10, 2024
Class Structure: Face-to-Face & Online|
Day: Mondays|
Time:5pm-8pm|
Date: 10h June,2024 -2nd August,2024|
- You can sign up today & pay later!
Safe & Secure Online Payments by WiPay Caribbean.
*Direct bank deposit / Cash payment options available.
Credit Card NOT Required.
What You Will Gain:
- Assess the role and importance of the Rooms Division function within the Hospitality Industry
- Practical knowledge of the inter-relations of various hotel departments.
- Knowledge and skills applicable to the Front Office and Housekeeping
Course Description:
Focus will be given on all aspects of the relationship between the rooms division and other departments within a lodging operation. A variety of vacation facility alternatives will also be examined.
Upon successful completion, the learner will:
- Describe the procedures and equipment used by the Front Office/Accommodation Departments
- Apply basic terminology and concepts related to Front Office/ Accommodation operations
- Describe the function of all the departments in a hotel and the role of the Housekeeping in their coordination
- Demonstrate the procedures applicable to the guest cycle from reservations to departure
- Describe and differentiate types of lodging
- Describe the roles and responsibilities of the support departments in the accommodation sector
- Explain the various areas of housekeeping and describe areas of housekeeping and describe their purpose in the lodging establishment
- Apply and demonstrate operational techniques for the housekeeping department
- Formulate a staffing plan for a housekeeping department
- Describe the interdependence and cooperation between housekeeping and major departments on the lodging establishment
- Identify and explain strategies and procedures utilized in security in a lodging establishment
- Explain procedures relative to rooms division
- Explain the relationship of the engineering department of the housekeeping department
- Differentiate between each category of vacation facility alternative
COURSE SCHEDULE:
| Session | Topic & Lesson Content | Specific Learning Targets/ Objectives | Methods of Instructions |
| 1 | Introduction and Orientation Hotel Classification |
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| 2 | Hotel Organization |
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| 3 | Front Office Systems Past and Present |
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| 4 | The Reservation, Registration and Check in Procedure 1 |
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| 5 | The Reservation, Registration and Check in Procedure 2 |
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| 6 | Front Office Accounting Methods 1 & 2 |
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| Guest Check out and Account Settlement |
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| Housekeeping Equipment and Cleaning chemicals |
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| Housekeeping Services as an Integrated Component of the rooms division |
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| Cleaning Procedures / Wall and Floor Coverings |
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| The Linen Room / The Laundry |
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| Room Maintenance Procedures |
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| Communication Methods |
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Course Instructor(s):
Vernella Jack-Joseph
Vernella Jack – Joseph is an experienced professional with over ten years of experience in the hospitality industry. She holds a Bachelor’s degree in Business Administration with a focus on Tourism and Hospitality Management from the Australian Institute of Business. She also has certificates in Human Resource Management, Industrial Relations Management, Labor Laws of Trinidad and Tobago, and Supervisory Management from reputable institutions in Trinidad and Tobago.
More from this Instructor
Frequently Asked Questions
If you do not see a next session date for this course, you can still register today and we will notify you as soon as a new date is published. You can then make payments after a date is confirmed.
Submit the registration form on this page. You may need to verify your email address if you are a first time customer. Once completed, the course will be added to your cart and you must complete checkout and make payment.
Yes! We can offer you the option to make a 50% down payment and the balance will be payable.
Cash payments are made at the bank. Account details will be provided after you register.
Yes you will receive your certificate upon completion if all fees haven been paid.
Hotel & Accommodation Operations (I)
- Method: Online Classes, Face to Face
- Contact Hours: 45 hours
- Price: TT$1,680.00
Next Session: June 10, 2024
Class Structure: Face-to-Face & Online|
Day: Mondays|
Time:5pm-8pm|
Date: 10h June,2024 -2nd August,2024|
Safe & Secure Online Payments by WiPay Caribbean.
*Direct bank deposit / Cash payment options available.
Credit Card NOT Required.
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