Accommodation (I)
This Course focuses on giving students the knowledge, skills and attitudes critical to the successful operation of the Housekeeping Department. It gives students an overview of the hotel and examines the interpersonal skills and technical procedures required for providing exceptional guest service.
Instructor:
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Accommodation (I)
- Method: Online Classes, Face to Face
- Contact Hours: 45 hours
- Price: TT$1,680
Class Structure: Face-to-Face & Online|
Day: Tuesday and Thursday|
Time:5pm-8pm|
Date: |
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Course Summary
Accommodation (I)
- Method: Online Classes, Face to Face
- Contact Hours: 45 hours
- Price: TT$1,680
Class Structure: Face-to-Face & Online|
Day: Tuesday and Thursday|
Time:5pm-8pm|
Date: |
Learning Outcomes
- Assess the role and importance of the Rooms Division function within the Hospitality Industry
- Practical knowledge of the inter-relations of various hotel departments.
- Knowledge and skills applicable to the Front Office and Housekeeping
Course Description:
Focus will be given on all aspects of the relationship between the rooms division and other departments within a lodging operation. A variety of vacation facility alternatives will also be examined.
Upon successful completion, the learner will:
- Describe the procedures and equipment used by the Front Office/Accommodation Departments
- Apply basic terminology and concepts related to Front Office/ Accommodation operations
- Describe the function of all the departments in a hotel and the role of the Housekeeping in their coordination
- Demonstrate the procedures applicable to the guest cycle from reservations to departure
- Describe and differentiate types of lodging
- Describe the roles and responsibilities of the support departments in the accommodation sector
- Explain the various areas of housekeeping and describe areas of housekeeping and describe their purpose in the lodging establishment
- Apply and demonstrate operational techniques for the housekeeping department
- Formulate a staffing plan for a housekeeping department
- Describe the interdependence and cooperation between housekeeping and major departments on the lodging establishment
- Identify and explain strategies and procedures utilized in security in a lodging establishment
- Explain procedures relative to rooms division
- Explain the relationship of the engineering department of the housekeeping department
- Differentiate between each category of vacation facility alternative
COURSE SCHEDULE:
Session | Topic & Lesson Content | Specific Learning Targets/ Objectives | Methods of Instructions |
1 | Introduction and Orientation Hotel Classification |
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2 | Hotel Organization |
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3 | Front Office Systems Past and Present |
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4 | The Reservation, Registration and Check in Procedure 1 |
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5 | The Reservation, Registration and Check in Procedure 2 |
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6 | Front Office Accounting Methods 1 & 2 |
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Guest Check out and Account Settlement |
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Housekeeping Equipment and Cleaning chemicals |
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Housekeeping Services as an Integrated Component of the rooms division |
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Cleaning Procedures / Wall and Floor Coverings |
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The Linen Room / The Laundry |
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Room Maintenance Procedures |
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Communication Methods |
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Course Instructor(s):
Vernella Jack-Joseph
Vernella Jack – Joseph is an experienced professional with over ten years of experience in the hospitality industry. She holds a Bachelor’s degree in Business Administration with a focus on Tourism and Hospitality Management from the Australian Institute of Business. She also has certificates in Human Resource Management, Industrial Relations Management, Labor Laws of Trinidad and Tobago, and Supervisory Management from reputable institutions in Trinidad and Tobago.
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Frequently Asked Questions
When is the next cycle of this course?
If you do not see a next session date for this course, you can still register today and we will notify you as soon as a new date is published. You can then make payments after a date is confirmed.
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Do you have a payment plan?
Yes! We can offer you a payment plan if you are unable to pay the course fees in full upfront. Please contact us.
Can I pay with cash?
Cash deposits can be made at the bank. You can also pay via bank transfer or credit card through our website.
Note: We no longer accept cash payments on campus.
Do I get a certificate upon completion of this course?
Yes you will receive your certificate upon completion once all fees are paid.