Accommodation (I)

This Course focuses on giving students the knowledge, skills and attitudes critical to the successful operation of the Housekeeping Department. It gives students an overview of the hotel and examines the interpersonal skills and technical procedures required for providing exceptional guest service.

Instructor:

Vernella Jack-Joseph

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Accommodation (I)

Next Session: June 9, 2025

Class Structure: Online| Day: Mondays| Time:| Date: 9th June,2025- August 8th,2025 |

*Upon completion you qualify for Accommodations (II)

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Payment Terms

You are required to pay 100% of the total cost at least seven (7) working days prior to commencing of training. If you are unable to pay the full amount before the start of classes, you have the option of making 50% down payment and the balance payable by the middle of the programme.

Persons that choose to make payments via the bank account: the receipt must be emailed or Whatsapp to 477-8910 one (1) week before commencing of training.

Should THTI cancel a scheduled class before its commencement, THTI will refund 100% of the course fee.

Should an applicant having paid all the required fees withdraw before the start of a scheduled class (having not attended any classes) a 10% penalty fee will be charged.

Should an applicant having paid all the required fees withdraw after the start of a scheduled class (having attended at least one (1) class) a 20% penalty fee will be charged.

No refund is applicable should an applicant having paid all the required fees withdraw after attending two (2) or more than two (2) classes

Should an applicant having paid part of the required fees withdraw before the start of a scheduled class (having not attended any classes) a 10% penalty fee will be charged.

Should an applicant having paid part of the required fees withdraw after the start of a scheduled class (having attended at least one (1) class) a 50% penalty fee will be charged.

No Refund is applicable should an applicant having paid part of the required fees withdraw after attending two(2) or more than two (2) classes.

Applicants in cases 2 and 3 will be given the option to transfer to another course or the same course being offered at another date.

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Course Summary

Accommodation (I)

Next Session: June 9, 2025

Class Structure: Online| Day: Mondays| Time:| Date: 9th June,2025- August 8th,2025 |

*Upon completion you qualify for Accommodations (II)

Learning Outcomes

Assess the role and importance of the Rooms Division function within the Hospitality Industry
Practical knowledge of the inter-relations of various hotel departments.
Knowledge and skills applicable to the Front Office and Housekeeping

Course Description:

Focus will be given on all aspects of the relationship between the rooms division and other departments within a lodging operation. A variety of vacation facility alternatives will also be examined.

Upon successful completion, the learner will:

Describe the procedures and equipment used by the Front Office/Accommodation Departments
Apply basic terminology and concepts related to Front Office/ Accommodation operations
Describe the function of all the departments in a hotel and the role of the Housekeeping in their coordination
Demonstrate the procedures applicable to the guest cycle from reservations to departure
Describe and differentiate types of lodging
Describe the roles and responsibilities of the support departments in the accommodation sector
Explain the various areas of housekeeping and describe areas of housekeeping and describe their purpose in the lodging establishment
Apply and demonstrate operational techniques for the housekeeping department
Formulate a staffing plan for a housekeeping department
Describe the interdependence and cooperation between housekeeping and major departments on the lodging establishment
Identify and explain strategies and procedures utilized in security in a lodging establishment
Explain procedures relative to rooms division
Explain the relationship of the engineering department of the housekeeping department
Differentiate between each category of vacation facility alternative

COURSE SCHEDULE:

Session	Topic & Lesson Content	Specific Learning Targets/ Objectives	Methods of Instructions
1	Introduction and Orientation Hotel Classification	Introduction and Orientation Different types of hotels accommodation The various types of services available in hotel Methods of classifying accommodation Vacation facility alternatives	Lecture Video Research Class discussions Portfolio Piece
2	Hotel Organization	The function of Organizational charts – Create an Organizational chart Terminology – “back and front of house” Work routines and shifts in Rooms Division	Lecture Student Research – Night Auditor Create an org chart Class discussions Portfolio Piece
3	Front Office Systems Past and Present	The stages of the guest cycle Various front office systems of Operation Use of computer applications in the rooms division	Lecture Video Research Activity Class discussions Demonstration of computer applications Portfolio Piece
4	The Reservation, Registration and Check in Procedure 1	Types of reservation – 2 types of reservation Reservation records – How to maintain individual and group reservation Upselling techniques Special guest request and describe how they can be filled	Guided discussions Lecture Create a reservation record Post reservations to conventional chart Activity – Group booking with individual guest requests Portfolio Piece
5	The Reservation, Registration and Check in Procedure 2	Registration procedures – Preparation required for registration and creating a guest record Room and rate assignments and creating registration options Handling guest request – Circumstances and procedures when a guest cannot be accommodated “Walking a guest”	Lecture Class discussion Portfolio Piece Create a registration document
6	Front Office Accounting Methods 1 & 2	The fundamentals of Front Office Accounting Creating and maintaining a guest account Computer Applications – Discuss the advantages and disadvantages of manual and computerized accounts The use of various methods of settlement	Portfolio Piece Creating a guest folio Lecture Class Discussion Video
	Guest Check out and Account Settlement	Describe the functions of checkout and settlement Discuss and demonstrate departure procedures Discuss and describe check out options Discuss front office responsibilities for guest checking out with an account balance	Role play Lecture Portfolio Piece Quiz game
	Housekeeping Equipment and Cleaning chemicals	Describe the selection and use of different types Identify , describe and demonstrate the use of different types of equipment used Identify and describe different types of chemicals Demonstrate the use of different types of chemicals Describe the selection and use of different types of cleaning chemicals with regards to Front Office equipment.	Lecture, Guided Class discussions Identification parade Case study Portfo
	Housekeeping Services as an Integrated Component of the rooms division	Describe what is opening of the house and the importance of front office reports to this function Describe daily, periodic and spring cleaning Identify the procedures for cleaning rooms and public areas Describe and Demonstrate Turn down service and bed making procedure	Lecture Video Research Class discussions Portfolio Piece Virtual Practicums Introduction of Final Exam Practical exercise (checklist grading)
	Cleaning Procedures / Wall and Floor Coverings	describe the various categories of wall and floor coverage discuss the advantages and disadvantages of the different types of wall and floor coverings describe the care and maintenance of the various categories of wall and floor coverings	Lecture, class discussions SOP
	The Linen Room / The Laundry	describe the layout, function and the location of the linen room identify types of linen, use and care describe the linen cycle (Linen exchange, inventory control, taking linen out of circulation) Describe the benefits and disadvantages of using On-site vs. Commercial laundry facilities. describe the process of laundering demonstrate the removal of a variety of stain describe the process of handling guest laundry describe the dry cleaning process	Lecture, class discussions Virtual Tour Group work
	Room Maintenance Procedures	describe and list the methods of cleaning the various items in the room and public areas (Baths/showers, washbasin, toilet/urinals, windows and mirrors, refrigerators/water fountains, walls, partitions and furniture) describe and demonstrate how to change a light bulb describe and demonstrate how to unblock sinks, washbasins and toilets describe and demonstrate the use of electricity breakers describe the advantages of implementing cost effective environmental practices.	Lecture, class discussions Guest Speaker – breakers
	Communication Methods	describe and list inter-departmental and external communication devices describe and demonstrate how to handle guest complaints Describe and demonstrate professional guest relations Portfolio submission	Lecture Guided class discussion Case studies

Course Instructor(s):

Vernella Jack-Joseph

Vernella Jack – Joseph is an experienced professional with over ten years of experience in the hospitality industry. She holds a Bachelor’s degree in Business Administration with a focus on Tourism and Hospitality Management from the Australian Institute of Business. She also has certificates in Human Resource Management, Industrial Relations Management, Labor Laws of Trinidad and Tobago, and Supervisory Management from reputable institutions in Trinidad and Tobago.

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