Tourism clubs in high schools are looking for new and interesting experiences to expand the knowledge and skills of their members. A uniquely crafted experience at the Tobago Hospitality and Tourism Institute (THTI) may be just the thing.
Recognizing the importance of developing well-rounded professionals, a group of ambitious high school students from Signal Hill Secondary recently embarked on a unique experience—an etiquette training session at our campus in Mt. St. George, Tobago. They were also treated to a culinary experience and it was an absolute blast! This immersive opportunity provided them with invaluable insights into the intricate world of manners, protocol, and professionalism in the tourism industry.
At THTI, we believe that good manners and polite behaviour are essential for providing an excellent customer experience for tourists. A crucial component of the training focused on dining etiquette—a skill that transcends personal life into the professional realm. That’s why we offer hospitality and tourism courses that are both practical and fun.
Led by THTI’s etiquette expert and Hospitality Lecturer, Mrs. Dianne James-Brown, the students acquired hands-on training in areas like table settings, proper use of cutlery and dining etiquette. These lessons provided them with confidence when attending business lunches, formal dinners, or hosting events for tourists. It was a bit intimidating at first, but with the help of our expert, they soon got the hang of it and learned how to hold their wine glasses without looking awkward
The students were able to connect the importance of etiquette in the tourism industry and how it can make all the difference in providing exceptional customer service.
We interviewed Melinda Alfred, a student of the Signal Hill Secondary School who expressed delight at what she learnt in the training from the lecturer. She said, “I felt so welcome, especially when we were having the segment where we talked about etiquette. The way she interacted with us, the way that she communicated with us, the little jokes we had in between, I just loved it!”
Students like Melinda now understand that customer service is critical in the tourism industry because it can make or break a tourist’s experience. Therefore, it is the responsibility of the tourism industry to ensure that their experience is as positive and enjoyable as possible.
The highlight for the students was undoubtedly the buffet lunch prepared by THTI’s student chefs under the supervision of their lecturer Chef Arthur Patrick.
The students came away with a newfound appreciation for the importance of good manners in the industry and some practical skills that they can use in their future careers. Plus, they had a lot of fun and great food along the way
The high school students’ visit to THTI for etiquette training proved to be a transformative experience that opened their eyes to opportunities for development and success in the tourism industry. By equipping themselves with these essential qualities, these aspiring professionals are well-positioned to embark on successful careers, offering exceptional experiences to tourists and contributing to the growth and development of the industry.
Find out more about tourism training and career opportunities at www.thti.edu.tt. Contact us for more information at firstname.lastname@example.org. Our next intake for the Associate Degree Programme in Tourism Studies is coming up soon, application deadline is July 31, 2023
Access the THTI Student Application Form here.