The Trinidad and Tobago Hospitality and Tourism Institute (THTI) has taken a bold step forward in its digital transformation journey, unveiling a series of strategic technology upgrades designed to enhance student engagement, streamline operations, and modernize how the institution delivers learning experiences.

Led by Marketing Manager Safia Bulhan and developed by Web Developer Jordan Khan, this initiative reflects THTI’s commitment to continuous innovation and excellence in service delivery. The project was approved by CEO Dr. Stephen Sheppard, reinforcing the institute’s long-term vision to build a connected, efficient, and data-driven digital ecosystem.

Building Smarter Systems

The heart of the digital transformation is the new THTI Website which serves as a central hub for students, applicants and partners.

Website Design Refresh:

Updated Mobile-friendly design with improved navigation and faster performance.

Short Course Marketplace:

e-learning marketplace allows students to browse, register, and pay for short courses online. This feature positions THTI to stay competitive in today’s education landscape by offering flexible, accessible learning options to local and international audiences.

New Admissions Portal:

The admissions system has been completely rebuilt to streamline the application process. The portal now includes secure file uploads integrated directly with THTI’s cloud storage — making the entire process more organized and efficient.

Workflow Automation:

Back-end administrative tasks are being automated to reduce manual workloads and improve accuracy. This helps staff focus more on strategic initiatives that directly benefit students and faculty.

CRM Integration:

A new Customer Relationship Management (CRM) platform empowers the marketing team to manage leads and personalize outreach more effectively.

Chatbots and Email Newsletters

Automated chatbots are being introduced to provide instant assistance.

THTI’s digital transformation isn’t just about upgrading systems — it’s about transforming how the institution operates and connects with stakeholders. THTI is building a foundation that supports smarter marketing, data-driven decision-making and enhanced student engagement.

A Vision for the Future

As THTI continues to innovate, these digital initiatives signal the start of a broader transformation that will impact every stage of the student journey.

By investing in technology-driven solutions, THTI is not only improving internal efficiency but also ensuring that students have a modern, accessible, and engaging experience that matches global standards in hospitality and tourism education.

THTI remains committed to building a digitally empowered campus that supports learning, collaboration, and innovation — preparing the next generation of hospitality leaders for success in an increasingly digital world.