World Tourism Day 2020 Online Panel Discussion

September 21st 2020

In Collaboration with

The Tobago Hospitality and Tourism Institute in collaboration with the Division of Tourism, Culture and Transportation is hosting an online panel discussion in commemoration of World Tourism Day 2020. The theme of the panel discussion is Rebuilding Confidence in Tobago’s Tourism and Hospitality Sector in light of the existing challenges. The event is open to the public and a special invitation is being extended to Tourism Practitioners, Stakeholders, Industry Partners and Tourism Students.



Topic:  Rebuilding Confidence in Tobago’s Tourism & Hospitality Sector

Date:  Tuesday September 29, 2020

Time:  1:00pm to 3:00pm

Register:  To receive Zoom link register online now:


    • Understanding Entrepreneurship and the Digital Space.
    • Demystifying “Virtual Tourism”: the New Destination Marketing Tool.
    • The Role of Sustainability in Attracting New Tourists (A Focus on Rural and Community-based Tourism).
    • A Look at New Trends in the Lodging Sector (Sanitation, Design Considerations).
    • Education: Developing New Competencies For Online Teaching in the Hospitality & Tourism Sector.


Tenisha Brown-Williams

Bio for Tenisha Brown-Williams Tenisha Brown-Williams has over twenty (20) years of experience in the hospitality & tourism sector having engaged in developmental projects at the national, regional and international level. Tenisha spent many years at the Destination Management Organization (DMO) in Trinidad and Tobago where she assisted small, medium and large tourism stakeholders in developing their businesses through the implementation of tourism quality assurance initiatives. As part of this, she coordinated the Trinidad and Tobago Tourism Industry Certification (TTTIC) programme which sought to assist operators in improving the quality of their service offerings based on national tourism standards. She also stood as the expert representative for Trinidad & Tobago to the International Organization for Standardization (ISO) Technical Tourism Committee 228 with representation made at meetings in France and South Africa to present Trinidad and Tobago’s position on international tourism standards in the areas of Environmentally Friendly Accommodation, Health Tourism, Naturally Protected Areas and Industrial Tourism. Tenisha has also worked on tourism related projects with regional organizations such as the Caribbean Public Health Agency (CARPHA) and the Association of the Caribbean States (ACS). Currently, she is the national coordinator for the international Green Key programme in Tobago and have aided in the development of the national Green Key criteria which will be used to improve environmental sustainability practices within the local hospitality sector. Additionally, she is the co-owner of ShareHome Caribbean, a hospitality-based consulting firm focused on assisting potential and existing tourism accommodation providers to re-align their service offerings and capitalize on the growing sharing economy. Tenisha has also lectured at the Trinidad and Tobago Hospitality and Tourism Institute (TTHTI), Arthur Lok Jack Global School of Business and continues to lecture hundreds of Caribbean nationals in hospitality and tourism at the University of the West Indies (UWI), St. Augustine Campus since 2013. For her, tourism is more than a job, it is her passion.

Narendra Ramgulam

Narendra Ramgulam is currently the Director of Tourism Product Development & Destination Management at the Tobago Tourism Agency Limited. Prior to this portfolio, Narendra was the M.Sc. Programme Coordinator at the University of the West Indies (UWI). He is also a Ph.D. Economic Development Policy candidate at UWI, where he also completed his M.Sc. Tourism Development and Management in 2011. Narendra has published several research articles in peer reviewed academic journals across a range of topics such as: finance, business tourism, environmental sustainability, human resource management, employee perception in the hospitality sector, and niche product development by using a scorecard approach. His research interests continue to include: sustainable development in Caribbean SIDS, tourism anthropology, tourism impacts, and niche tourism product development. Narendra has worked both in academia lecturing tourism courses at institutions like UWI and TTHTI, as well as in the industry. Narendra has been working with the management team of the USA based hospitality association, NABHOOD for the past 10 years assisting with managing their annual event and conference which attracts international hotel owners, investors, government heads, sponsors, media and other industry stakeholders. Narendra can be reached at and 1868 612 8825 Ext. 2005.

Stephen Sheppard

Duane Kenny

Duane Kenny is the owner of Blue Falls Investments Ltd, Stand Up Paddle Tobago, and Zoe Snorkeling Tours. These businesses include Villa rentals and Management, Stand Up Paddle Board, Kayak, Surf, and Snorkeling Lessons and Tours in Tobago. Along with Radical Sports Tobago, 8 years ago he started Bioluminescence Tours in Tobago, which has been ranked one of the number one tours in the Caribbean. Prior to running these businesses, he was the Managing Director of Stonehaven Villas, the General Manager of Blue Waters Inn, and worked for Disney in Orlando along with a number of top restaurants and resorts in the USA. He holds a Bachelor's of Science in Hospitality Management from Florida International University. He currently is also the Chairman of the Marketing Committee of the Tobago Hotel and Tourism Association, along with a director at the Tobago Tourism Ltd. He has won the waterman of the year award in 2014 for Trinidad and Tobago, and is a regional champion of paddle board racing and paddle board surfing.

Amanda Charles

Amanda Charles heads the Sustainable Tourism Division at the Caribbean Tourism Organization, with responsibility to coordinate implementation of the CTO’s Sustainable Tourism Programme. In this capacity, she leads the organization’s efforts in designing and implementing projects, also supporting advocacy, capacity building and sensitization efforts aimed at enhancing the growth, competitiveness and sustainability of Caribbean tourism. A Tourism professional with extensive experience spanning over 15 years, at the regional and international levels, Ms Charles previously functioned as the Sustainable Tourism Adviser at the Association of Caribbean States (ACS) and Consultant at the Organization of American States (OAS). She has also worked at several international NGO’s and non-profit organizations, including attachments to Counterpart International and the United Nations Foundation. Ms. Charles holds a Bachelor’s Degree in Tourism and Business Management from the State University of New York (SUNY), Plattsburgh and a Master of Tourism Administration, concentration in Sustainable Destination Management, from The George Washington University, School of Business, Washington DC, USA. She is from the Caribbean island of Dominica.

Questions about the event:  Email

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