WORKSHOP BOOKING FORM

TOBAGO INDUSTRY CUSTOMER SERVICE TRAINING PROGRAMME

Please use this booking form to schedule your workshop if you are authorised to schedule training for your company.

Have you submitted your participant(s) names for training?

Yes

I am not sure

Thank you for your response. Please use this Group Registration Form to resubmit.

Thank you for your response. Please contact customer.service@thti.edu.tt to verify your participant listing.

Company Name:

How many participants do you wish to enroll in training?

Note: For groups less than 20 persons workshop locations will be limited to Online (Via Google Meet), THTI Campus and/or Community Center only.

WORKSHOP 1: The Six Levels of Service

Request Date of Training (SLS)

Select a Time

Preferred Workshop Location

Online (Google Meet)

At THTI Campus (Blenheim, Mt. St. George)

At Community Centre

Preferred Workshop Location

Online (Google Meet)

At THTI Campus (Blenheim, Mt. St. George)

At Your Company Location

At Community Centre

Other

Do you have access to reliable high speed internet?

Yes

Company Address

Suggest a location:

Please advise on the availability of the following resources at your location:

Room can facilitate 25-30 participants

Room can facilitate 20 - 24 participants

Projector with screen or wall

Television Monitor

Laptop

Flip Chart Paper

Flip Chart Board

Whiteboard, markers and eraser

Lapel Microphone

Wireless Microphone

Name Tags or Labels

Presentation Pointer

Bluetooth Speakers/Other Audio

Printed copies of Workbooks are mandatory for each participant at each workshop. Please indicate your preferred option.

Yes, we will purchase copies for my team at THTI

No, we will print on our own copies

WORKSHOP 2: 4CV and BSR

"The Four Categories of Value" and "Bounce! With Service Recovery"

Request Date of Training (4CV and BSR)

Select a Time

Preferred Workshop Location

Online (Google Meet)

At THTI Campus (Blenheim, Mt. St. George)

At Community Centre

Preferred Workshop Location

Online (Google Meet)

At THTI Campus (Blenheim, Mt. St. George)

At Your Company Location

At Community Centre

Other

Do you have access to reliable high speed internet?

Yes

Would you be interested in our catering service? (additional cost)

Coffee, Tea and Water

Breakfast

Lunch

Company Address

Suggest a location:

If you have selected your company or other location, please advise on the availability of the following resources:

Room can facilitate 25-30 participants

Room can facilitate 20 - 24 participants

Multimedia Projector with screen or wall

Television Screen

Laptop

Flip Chart Paper

Flip Chart Board

Whiteboard, markers and eraser

Lapel Microphone

Wireless Microphone

Name Tags or Labels

Presentation Pointer

Room has Speakers

Printed copies of Workbooks are mandatory for each participant at each workshop. Please indicate your preferred option.

Yes, we will purchase copies for my team at THTI

No, we will print on our own copies

WORKSHOP 3: YPP and TPR

"Your Perception Points" and "Take Personal Responsibility"

Request Date of Training (YPP and TPR)

Select a Time

Preferred Workshop Location

Online (Google Meet)

At THTI Campus (Blenheim, Mt. St. George)

At Community Centre

Preferred Workshop Location

Online (Google Meet)

At THTI Campus (Blenheim, Mt. St. George)

At Your Company Location

At Community Centre

Other

Do you have access to reliable high speed internet?

Yes

Would you be interested in our catering service? (additional cost)

Coffee, Tea and Water

Breakfast

Lunch

Company Address

Suggest a location:

If you have selected your company or other location, please advise on the availability of the following resources:

Room can facilitate 25-30 participants

Room can facilitate 20 - 24 participants

Multimedia Projector with screen or wall

Television Screen

Laptop

Flip Chart Paper

Flip Chart Board

Whiteboard, markers and eraser

Lapel Microphone

Wireless Microphone

Name Tags or Labels

Presentation Pointer

Room has Speakers

Printed copies of Workbooks are mandatory for each participant at each workshop. Please indicate your preferred option.

Yes, we will purchase copies for my team at THTI

No, we will print on our own copies

Company Representative Contact Details:

This person will be our main point of contact for this company in terms of confirming workshop bookings.

First Name

Last Name

Email Address

Phone Number

I have read and agree to the terms and conditions of the Cancellation Policy