Quality Customer Service
Enhance your skills and knowledge in cultivating a professional image and meet the highest level of service to achieve customer satisfaction and team productivity.
Certificate of Participation
Quality Customer Service
Registration Fee: TT$295
Programme Delivery: Online
Contact Hours: 6 hours
Days: Mon, Wed & Thurs
Time: 5pm-7pm
Next Session: Coming Soon
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What you will gain from this course:
- Learn the Importance and Benefits of First Impression
- Understand the Customer and Customer Service
- Establish Effective Customer Contact
- Explore Customer Friendly Attitudes and Personalities
- Develop Good Service Habits
- Cultivate Professionalism
- Manage Your Professional Image and MUCH MORE!
Course Description:
Raise the level of professionalism in your business or organization and meet the highest level of customer service with quality training from THTI:
- Adaptable workshops tailored to YOUR NEEDS
- Flexible Training Options, including: on campus, online and on-site for customized full day, half day or evening classes.
Questions? Please contact us at hazel.taylor@thti.edu.tt or 868-477-8910
Instructor: Marcia Jones
Management Consultant and Business Trainer, Rhozeta Business Solutions
Ms. Marcia Jones is the owner of Rhozeta Business Solutions where she is a Management Consultant and Business Trainer for the past 11 years. She was also a Human Resource Management Specialist and Trainer in the Hospitality and Tourism Industry and the Banking Sector. Ms. Jones has lectured at COSTAATT, Cipriani College of Labour and Co-operative Studies, NIHERST, IAM(UK) and YTEPP. She is a graduate of the University of the West Indies (Mona) and also completed a post-graduate diploma. Ms. Jones is a UWI certified mediator and a Trained Trainer.
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