Quality Customer Service

Enhance your skills and knowledge in cultivating a professional image and meet the highest level of service to achieve customer satisfaction and team productivity.

Certificate of Participation

Quality Customer Service

Registration Fee: TT$295

Programme Delivery: Online

Contact Hours: 6 hours

Days: Mon, Wed & Thurs

Time: 5pm-7pm

Next Session: Coming Soon

What you will gain from this course:

Course Description:

Raise the level of professionalism in your business or organization and meet the highest level of customer service with quality training from THTI:

  • Adaptable workshops tailored to YOUR NEEDS
  • Flexible Training Options, including: on campus, online and on-site for customized full day, half day or evening classes.

Questions? Please contact us at hazel.taylor@thti.edu.tt or 868-477-8910

Instructor: Marcia Jones

Instructor: Marcia Jones

Management Consultant and Business Trainer, Rhozeta Business Solutions

Ms. Marcia Jones is the owner of Rhozeta Business Solutions where she is a Management Consultant and Business Trainer for the past 11 years. She was also a Human Resource Management Specialist and Trainer in the Hospitality and Tourism Industry and the Banking Sector. Ms. Jones has lectured at COSTAATT, Cipriani College of Labour and Co-operative Studies, NIHERST, IAM(UK) and YTEPP. She is a graduate of the University of the West Indies (Mona) and also completed a post-graduate diploma. Ms. Jones is a UWI certified mediator and a Trained Trainer.

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